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IDProjectCategoryView StatusDate SubmittedLast Update
0004758CaseTalk ModelerInstallationpublic2024-09-10 10:492026-04-26 13:47
ReporterRonald Kunenborg Assigned To 
PriorityhighSeveritymajorReproducibilityalways
Status newResolutionopen 
PlatformIntelOSWindowsOS Version11
Product Version13.4 
Target Version15.0 
Summary0004758: Clean install on clean windows 11 install gives msodbcsql17.dll errors
Description

When installing casetalk on a clean windows 11 installation (repeatable in a VM), it cannot find the msodbcsql17.dll. Registering does not work.

Additional Information

Fix:
When installing the Microsoft ODBC 17 package ([url=https://learn.microsoft.com/en-us/sql/connect/odbc/download-odbc-driver-for-sql-server?view=sql-server-ver16" rel="noopener,nofollow]https://learn.microsoft.com/en-us/sql/connect/odbc/download-odbc-driver-for-sql-server?view=sql-server-ver16[/url]) it will report that it is unsupported on Windows 11 and cannot be installed.

When installing MS ODBC 18, it will complain about missing VC++ redistributables. This can be solved by installing both the x86 distributable (provided by Casetalk) and the x64 redistributable (NOT provided by Casetalk but required).

Now you can install the MS ODBC 18 drivers, and then CaseTalk will once stop complaining about the ODBC17 errors. Reason for that is unknown, but perhaps the ODBC18 drivers are substituting for the 17 drivers, or they register additional libraries that allow the v17 to work.

So:

  • please add the x64 redistributable to the installation.
  • perhaps add the ODBC 17/18 packages to the installation.
  • perhaps consider switching to MSODBC v18
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CaseTalk Editionunknown

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Issue History

Date Modified Username Field Change
2024-09-10 10:49 Ronald Kunenborg New Issue
2026-04-26 13:47 Marco Wobben Priority normal => high
2026-04-26 13:47 Marco Wobben Target Version => 15.0