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IDProjectCategoryView StatusDate SubmittedLast Update
0002541CaseTalk ModelerProjectpublic2020-06-14 11:102022-01-10 20:40
ReporterBCP Software Assigned ToBCP Software  
PriorityurgentSeveritymajorReproducibilityrandom
Status closedResolutionfixed 
Target Version10.2Fixed in Version10.2 
Summary0002541: IG file is lost after saving
DescriptionAfter saving my project and reopening it the IG seems to be gone. It is still listed in the project, but the file is itself is no longer present in the folder. It needs to be restored through opening historical archives.
TagsNo tags attached.
CaseTalk Editionunknown

Activities

BCP Software

BCP Software

2020-06-14 11:14

administrator   ~0001665

Could not reproduce. File handling routines do not delete files. However before writing a file, IG's may be copied to a temp folder to be restored when saving fails. In rare occasions it could happen that temp folders or temp files are not set properly and restoring the original file fails. The backup/restore framework has been hardened to prevent random midway failures.
BCP Software

BCP Software

2022-01-10 20:40

administrator   ~0004103

Closing automatically, stayed too long in resolved state. Feel free to re-open with additional information if you think the issue is not resolved.

Issue History

Date Modified Username Field Change
2020-06-14 11:10 BCP Software New Issue
2020-06-14 11:10 BCP Software Status new => assigned
2020-06-14 11:10 BCP Software Assigned To => BCP Software
2020-06-14 11:11 BCP Software Priority normal => urgent
2020-06-14 11:14 BCP Software Status assigned => resolved
2020-06-14 11:14 BCP Software Resolution open => fixed
2020-06-14 11:14 BCP Software Fixed in Version => 10.2
2020-06-14 11:14 BCP Software Note Added: 0001665
2022-01-10 20:40 BCP Software Note Added: 0004103
2022-01-10 20:40 BCP Software Status resolved => closed